I’m all for nonprofits taking on pro bono consultants for their technology projects, but it should be done intelligently and strategically.

After hundreds of CRM implementations, there’s one thing I’m sure of - the success of your rollout heavily depends on how well you prepare for post-go-live.

So if all agree, why is that so many organizations still implement CRM in a ‘big bang’ approach...yet somehow expect a different result?

Complex security models can be costly to build, so why build it upfront in fear of what might happen?  Keep it open, see how the organization adapts to it, and if there is a real need to start closing certain areas off, do it in an iterative fashion.

Although technology can’t replace relationships, CRM can do wonders in tracking those relationships and ensure you’re making the most of them!

But as I start analyzing the problem, asking questions, and peeling back the layers, it’s not uncommon to find…there’s actually no application problem at all.