As the organization grew, so did the complexity of its data - spread across multiple systems, with different teams using different tools and no unified way to view supporters, partners, or program activity. Define American sought a scalable infrastructure that could bring their work together, strengthen collaboration, and support their next chapter of growth.

Achieving this vision at scale requires a robust technical infrastructure that supports both internal staff and program participants. In early 2022, Firelight Media selected OneTenth as their Salesforce implementation partner to not only lay the foundation of CRM for the organization, but also provide training, guidance, and nonprofit best practices – setting Firelight Media  up for long-term success.

In 2019, Tutoring Chicago reached out to OneTenth Consulting to evaluate their current CRM system. This evaluation was designed to identify ways of optimizing their CRM usage and to look at alternative solutions that will better align with Tutoring Chicago’s future strategy.