Recognizing the need for a more integrated approach, KAFSC partnered with OneTenth Consulting to implement a customized Salesforce solution that would consolidate their data, streamline operations, and provide a 360-degree view of their constituents. The implementation was carried out in stages, following OneTenth’s “crawl, walk, run” methodology, ensuring a thoughtful and strategic rollout

Achieving this vision at scale requires a robust technical infrastructure that supports both internal staff and program participants. In early 2022, Firelight Media selected OneTenth as their Salesforce implementation partner to not only lay the foundation of CRM for the organization, but also provide training, guidance, and nonprofit best practices – setting Firelight Media  up for long-term success.

The lack of a centralized CRM prevented PTF from having a complete view of a constituent's engagement with the organization. Ultimately, staff wanted the ability to retrieve one constituent’s profile and be able to see what races they participated in, what products they purchased through the online store, whether they are an active scholar or part of the alumni community, and to what initiatives they donated to.

As the organization grew, It became critical to consolidate these disparate systems into one centralized platform. By doing so, the organization would have one 360-degree view of their constituents and the ability to track engagement and build relationships, creating more opportunities for synergy between programs and development.

CfRN achieves their vision through policy support, training & capacity building, and direct finance. In order to achieve this ambitious vision at scale, CfRN needed to modernize its technology infrastructure, laying the foundation for digital transformation