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Case Studies

Agrace - Cultivating Relationships With Salesforce

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We are so grateful for the opportunity to partner with Agrace for the implementation of their Salesforce CRM system, supporting their mission to improve the quality of life for patients and families throughout serious illness. Agrace is a nonprofit, community-based health care agency that provides hospice and supportive care services in private homes and in skilled nursing, assisted living and other community residential facilities across southern Wisconsin.

In order to better manage relationships with health care providers, health care facilities and others who partner to provide access to Agrace’s programs and services, it became essential to have a centralized database that provided a single view of each organization.

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OneTenth Consulting partnered with Salesforce.Org Professional Services and SpringML to implement the Salesforce Jumpstart Program for Agrace. In five short weeks, OneTenth and Agrace worked closely together to…

  • Install the Salesforce Sales Cloud Platform

  • Configure the system to support Agrace’s terminology and program needs

  • Migrate relevant data from spreadsheets and third-party sources

  • Develop reports and dashboards

  • Provide end-user training and post-deployment support

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As a result, Agrace now has the ability to…  

  • Access key facility and provider data in the cloud and on-the-go

  • Record engagement activities and follow-ups to ensure regular communication with partners

  • Visualize aggregated data quickly, providing key insights for decision-making

“It was a privilege to work with the Agrace team on this implementation. We are inspired by their commitment to ensure every person experiences compassionate care and respect throughout serious illness. We are so thankful for the impactful work that they do” - Rubin Singh, OneTenth Founder & CEO

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To learn more about Agrace’s services, please click here. And to support their amazing work, please consider making a donation.

OneTenth Consulting has a full range of services exclusively for nonprofits - from fundraising strategy to CRM selection, to CRM implementation and change management.  OneTenth empowers nonprofits by aligning their organizational, fundraising, and technology strategies - providing the tools and insight they need to meet their goals and achieve their mission.  Check out OneTenth’s services and schedule a “no pressure” phone consultation today!