As MISS continued to expand, their growth outpaced their technology infrastructure, which relied on separate systems for managing constituent relationships, membership applications, and program engagement. Key tasks, such as tracking member involvement, capturing program participation data, and generating membership reports, became time-consuming, with staff handling information stored across disparate platforms. Without a centralized system, MISS struggled to efficiently manage these vital operations, making it challenging to tell the full story of their impact and engage stakeholders meaningfully.
Read MoreRecognizing the need for a more integrated approach, KAFSC partnered with OneTenth Consulting to implement a customized Salesforce solution that would consolidate their data, streamline operations, and provide a 360-degree view of their constituents. The implementation was carried out in stages, following OneTenth’s “crawl, walk, run” methodology, ensuring a thoughtful and strategic rollout
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