As MISS continued to expand, their growth outpaced their technology infrastructure, which relied on separate systems for managing constituent relationships, membership applications, and program engagement. Key tasks, such as tracking member involvement, capturing program participation data, and generating membership reports, became time-consuming, with staff handling information stored across disparate platforms. Without a centralized system, MISS struggled to efficiently manage these vital operations, making it challenging to tell the full story of their impact and engage stakeholders meaningfully.
Read MoreRecognizing the need for a more integrated approach, KAFSC partnered with OneTenth Consulting to implement a customized Salesforce solution that would consolidate their data, streamline operations, and provide a 360-degree view of their constituents. The implementation was carried out in stages, following OneTenth’s “crawl, walk, run” methodology, ensuring a thoughtful and strategic rollout
Read MoreBy automating manual processes and consolidating data in Salesforce, Chicago Lights reduced administrative burden, improved data accuracy, and saved valuable staff time. This allowed the organization to redirect resources towards program delivery and expansion.
Read MoreAchieving this vision at scale requires a robust technical infrastructure that supports both internal staff and program participants. In early 2022, Firelight Media selected OneTenth as their Salesforce implementation partner to not only lay the foundation of CRM for the organization, but also provide training, guidance, and nonprofit best practices – setting Firelight Media up for long-term success.
Read MoreAs the organization grew, It became critical to consolidate these disparate systems into one centralized platform. By doing so, the organization would have one 360-degree view of their constituents and the ability to track engagement and build relationships, creating more opportunities for synergy between programs and development.
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